Refund Policy

Our 100% Refund Policy ensures you either get to find a worker through our platform or we make a 100% refund for you. And more often, we do not ask any questions regarding the refund.

After placing the order, if for some reason, you wish to cancel the order and want the booking amount to be refunded, please do remember to share the order details.

If it is a genuine refund request, we do not take much time in processing your refund. The amount gets credited back to your account within 2-3 working days subject to the employment did not take place for a single day.

There’s always an assurance of a happy experience with www.maidsinhyderabad.com – MIH.

For instance, if a maid leaves the services within the period of 3 months and if we fail to make any suitable replacement within a week’s time in such a circumstances 50% refund is made and due exception is made for Live-in Maids.

The team involved takes much pride in the services we deliver and we continuously strive for your 100% satisfaction with our services and support and do believe, there’s always a room for improvement.

Mostly, everything works out perfectly fine. However, there are a few instances where our system is unable to help you connect with a relevant worker.

To make the Refund Policy simpler, please get to know more about our Refund Policy from the legal standpoint. You must read the following, and we recommend it as well.

We recommend please consider these Refund Policy Guidelines in addition to what’s mentioned in our Privacy Policy, Disclaimer Policy and other standard operating procedures connected with the use of the Platform. We recommend reading them together as one.

By using the Platform, you explicitly agree to be bound by the Terms provided therein.

For every genuine refund requests, we do not take much time in processing the refund. However, there are instances where we may find it difficult to process the refund.

In such circumstances, as mentioned below, the service provider should not be made liable for a refund:

Due to the occurrence of an impossible and unavoidable circumstance / event (i.e. Force Majeure); or

If the refund request does not fall within the criteria of refund provided by the Company (as mentioned below); or

If the refund request is raised for reasons which are beyond our control. Example: You hired a Maid, but asked her to leave because one day you did not find the quality of work as expected. The Maid left because she felt inequality at your place; the person left because she felt you were harsh to her for some work they did not do; the maid was taking a lot of leave after joining are some of the instances. In such a scenario, a suitable replacement will be made subject to our Policies.

Eligibility for Refund:

There are no exceptions here. Every profile mentioned in our “List of 100+ profiles of Blue-collar Workers” is eligible for a refund.

Even the Live-in profiles are eligible for a full refund. However, in certain scenarios (as mentioned below), this profile is eligible only for a partial refund:

After your first meeting with the individual, if you do not wish to hire the person at all and don’t want a replacement either, you are eligible for a 100% refund or free replacement, either of any as per the Client request.

If you have hired the maid, and if the maid leaves within 1-3 days, you are eligible for an 80% refund.

And if the person leaves within 15 days, you are eligible for a 50% refund or free replacement as stated above.

Beyond 15 days of the stay of the individual, we do not process the refund but are eligible for free replacement subject to the terms laid down here.

We understand; there could be many reasons why an employee may leave after joining. Hence, we accommodate for most of the reasons, a reason why we refund 50% within 15 days of the person leaving the place.

However, beyond a few days of the individual’s stay, there could be many reasons beyond our control. Example: You may ask the employee to leave due to something you didn’t like, or the employee may leave because he/she did not like something at your place or other similar reasons.

Since our charges are nominal, it becomes quite difficult for us to accommodate any kind of refund beyond 15 days of the employee joining your place.

In case of any disagreement, we do connect with you and try to reach to a mutually agreed solution.

Please note; we try our best to ensure that you have a happy experience at MIH.

Other instances of Refund:

If you’ve received a confirmation from the Bank, and couldn’t connect with the Workers, and when you are unable to connect with the Workers who are featured in your order. Every Worker’s phone was Switched Off or Not Available/Reachable. When our Background Verification Partners are unable to conduct Background checks due to high-end schedules.

The time frame for raising your refund request:

If you seek a refund, please ensure you reach out to us as soon as possible. Except for the orders related to Background Verification Orders (within 24 hrs of placing the order), you are good as long as you connect with us until your order is active (within 2-3 days of placing your order).

Refund Process:

After placing the order, if you ever wish to seek a refund, here’s how you should go about it:

Please do remember to share the order details as well.

Additionally, we send you a few confirmation messages within a day of you placing an order. You can also follow the link mentioned in the message and send us your refund request.

Once we receive the refund request, one of the Executive would get in touch with you for any further details, if required.

Mode of Refund:

The money is always credited back to the same account which you must have used while placing the order. Example: If you had used your Wallet for the payment, then the refund money would be credited back to the same Wallet. And it is the same for Credit Card, Debit Card and Net Banking payments.

Jurisdiction:

All disputes and differences arising out of or in connection with this Refund Policy shall be settled between the ‘Service Provider’ and the ‘Client’ in good faith by discussion. The courts in Hyderabad shall have the exclusive jurisdiction over all disputes relating to the subject matter under this Refund Policy.

Notwithstanding anything to the above, the maximum liability of the Platform to any Client would not exceed the amount which the Client has paid on the Platform for a Service, which is under dispute.

Change in these Terms and Conditions:

We reserve the right in our sole discretion at any time and without prior notice to you to add, to remove or otherwise change these terms, including without limitation. Therefore, we encourage you to review the same regularly for any changes, and you will be deemed to have accepted such changes by continuing to use the Platform.